One month ago I deposited 100.00 with this place and they gave me a 400.00 bonus. I played through the requirements of betting 40x your deposit and bonus amount which is 20000.00. After doing so I had racked up 3000.00 in winnings. When I went to cash out they told me I could only cash out 1000.00 10x the original amount deposited. So I said fine, submitted all my required documents to them, spoke to their so called "support" about 20 times on live chat and was given the total run around by them everytime. It says 3 to 5 days processing time. Ha ha thats too funny. Everyday it was another excuse and they claim to have no way to contact their security department except by email. I sent my documents 5 times. Never got an email saying we are missing something that is needed to get this taken care of , nothing. Promised everything under the sun by these people , tried to be polite but then just got plain disgusted with the lack of caring and total disregard of any type of customer service, it was sick. I sent my email to them for about the 8th time asking the status of my withdrawal and you know what they did? LOCKED MY ACCOUNT! When I got on live chat and asked why they told me they had refunded my original 100.00 that I deposited and they were closing my account. When I asked the reason they said they are a private company and if they choose not to do business with me thats their choice. THIS IS AFTER I HAD WON THE MONEY AND WAS STILL WAITING FOR THE WITHDRAWAL WAITING FOR WITHDRAWAL TO SHOW IN MY ACCOUNT. AFTER I HAD MET THEIR BETTING REQUIREMENTS, DID NOT PLAY ANY GAME I WAS NOT SUPPOSED TO BECAUSE OF BONUS, SENT LEGIT ID, THEY ARE TRYING TO SAY NOPE WE DONT HAVE TO PAY THAT MONEY YOU WON. WE ARE GOING TO JUST PRETEND IT DIDNT HAPPEN AND REFUND THE ORIGINAL 100.