BIG ISSUE WITH LAROMERE CASINO

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BIG ISSUE WITH LAROMERE CASINO

ARNS
Hello,

I opened many accounts on casino listed on this website ... all was OK till I played on LAROMERE casino.
I have a large experience on online gambling but I never had a huge issue like that.
I make several deposits , for a total of 125 or 150 Euro.
On the last deposit I won 400 euro , laromere asked for my docs , I sent everything
PASSPORT/FORM TO SIGN/ CREDIT CARD and sign my work is renting my appartment the only POA was a bank certificate of my address that they didn t approved
They informed me that the document is not approved and since I didn t provide a alid POA they CANCEL MY WINNINGS and give me back the deposits.
I NEVER SAW THIS IN MY WHOLE LIFE !!! I WON THEY CAN T CANCEL MY WINNINGS!!!
I will complain to NETENT , I asked for their gambling commision details but support told me that they don t have the details .
I can provide screen shot , phone call recording and all the emails thread !!!!!
Even if needed I will take a lawyer they are thieves
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Re: BIG ISSUE WITH LAROMERE CASINO

complete
Administrator
Hey. Got your e-mail and sent you a reply now. Will check this up with LaRomere
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Re: BIG ISSUE WITH LAROMERE CASINO

complete
Administrator
Player was paid back deposit of €120 but still missing €280 (total was €400)
We have temporary removed all links to LaRomere till things are solved.

If anyone else had problems with this casino either signing up with links here or elsewhere drop me a mail.

webmaster@completecasinolist.com
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Re: BIG ISSUE WITH LAROMERE CASINO

complete
Administrator
Little update:

LaRomere could not approve his proof of address docs. He sent two but none was approved. After
LaRomere's customer service called the player his account was closed and his deposit was paid back. This seems to have been done in a misunderstanding between LaRomere and the Player.
(according to LaRomere the player asked for the deposit to be paid back... But according to
the player he did not ask for that...)

Anyway LaRomere promised to me that they would pay the rest and open his
account again as soon as they would get a valid proof of address.

Waiting for the player to get a confirmation from LaRomere of this. Will update more later on...
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Re: BIG ISSUE WITH LAROMERE CASINO

complete
Administrator
Just an update...

Got confirmation from  the player that he have got a mail from LaRomere (actually sent from them 31 may) that his account will be reopened and he will be paid the winnings (minus deposit refunded) as
soon as they get a valid proof of address from him.

So looks like this case will be OK and closed soon. :)
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Re: BIG ISSUE WITH LAROMERE CASINO

ARNS
hELLO mAN,

1st of all , I want to thanks you for the help with Laromere issue .

I sent a bill 5 days ago , I still didn t get any answer from them!!!!

Man with all the story I had with them , what s going on with them? 5 days for an answer about the POA

The payment is 300 euro !!! All this story for 300 euro!!!!

I am sorry but it s a shame to have to wait so much , Laromere has my CC, my ID , the deposit form signed

Hopefully we will have answers soon

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Re: BIG ISSUE WITH LAROMERE CASINO

ARNS
In reply to this post by complete
I want to add some infos here

The two POA that they didn t accept were :

1) the contract of my apartment ( rent agreement)
2) A bank certificate , signed and stamped by the branch manager!!! with logo of the bank , details of the bank

In all the casinos I played in my life , always these documents were accepted !

tHANKS

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Re: BIG ISSUE WITH LAROMERE CASINO

complete
Administrator
Little update... LaRomere accepted his last POA, but used 5 days to do this
as they had to send it to translators. ARNS please do update when you
have been paid.
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Re: BIG ISSUE WITH LAROMERE CASINO

ARNS
Webmaster,

Thanks a lot for your help , because I am sure that without you I would never receive my money!

Let me tell again that La Romere is a weird Casino .

You were on the whole thread and you saw!!!

At the beginning they said for few weeks that they close my account that I will not receive my winnings and their decision is final ... then you pushed and they say that they will pay me but account will remain close... then they say that after sending my POA they will re open my account and pay me ... then finally they pay but informed me that account will remain close ...

All this story for month!!!!

I don t thing it s a good idea to send traffic to this casino , I opened many accounts with you , there are so much good and serious online casino ...

I have some I swear that paid me under 24 hours without docs , if WD is less than 2000 Euro

They paid me twice !!!!

So don t lose your time with La romere GUYS!!!!

AGAIN , THANKS FOR YOUR PRECIOUS HELP WEBMASTER!!!! THANKS FOR ALL YOUR FAST ANSWERS AND ALL YOUR HELP ON THE THREADS WE HAD WITH LA ROMERE!!!!

Please note that LA ROMERE doesn t have any serious gambling comission!!!! La romere support is simply bad and managment is changing his mind every 2 seconds , LAROMERE thinks they can cut your winnings without giving you any explanation even if you played with your own money only .