Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

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Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

rdegraaf10
Hello,

Primescratchcards.com don't want to process my withrawal. They want me to send a photocopy of my ID with the sign of a certified lawyer. Is this okay? It's very weird to me because this is the first time that a casino asks for it..
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Re: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

complete
Administrator
This post was updated on .
Hey

I moved the post to the complaint section. No that is not okay from PrimeScratchCards. Were you told this in Live Chat or in E-Mail? Can you e-mail me your username "webmaster@completecasinolist.com" and I will contact them about this.
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RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

rdegraaf10
Hello,

My username at Primescratchcards.com is: rdegraaf10

At first, they just asked for a photocopy of my ID. The document was correct and they said that they had accepted the document, but they still needed two documents:
-Photocopy of myself, holding my id next to my head;
-Print-screen of my Skrill account.

I provided the photocopy of myself holding the ID next to my head and the personal details and print screen of my Skrill-account. The documents where correct and accepted by Primescratchcard.com.

But suddenly, they asked for another document!!:
-A photocopy of my ID with the sign of a notary!? That was not clear en not okay to me, because they already have got what they asked in the first place.

Never had troubles like this before, but i guess that Primescratchcard is thinking that i will let it be like this so that they don't have to payout the € 550,- withdrawal to me.

Can you help me with this?

Thanks!!

Ruben de Graaf




Date: Mon, 29 Jun 2015 01:43:46 -0700
From: [hidden email]
To: [hidden email]
Subject: Re: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

Hey

No that is not okay. Were you told this in Live Chat or in E-Mail? Can you e-mail me your username "[hidden email]" and I will contact them about this.


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NAML
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RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

complete
Administrator
Hi

Thanks! im waiting for an answer now from PrimeScratch about this
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RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

rdegraaf10
Thanks bro!! :)


Date: Mon, 29 Jun 2015 07:41:18 -0700
From: [hidden email]
To: [hidden email]
Subject: RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

Hi

Thanks! im waiting for an answer now from PrimeScratch about this


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NAML
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RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

complete
Administrator
I got a reply from them that they are looking into this. But still waiting for the full answer.
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RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

complete
Administrator
Just an update on this thread. PrimeScratch claim that the player had multiple account with them and also casinos that run their support in the same office (like Karamba) so that's why they requested more documents.
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RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

rdegraaf10
I received the money! The costs of the notary were just 25 euro's, so a notary signed it and Primescratchcards accepted it.

Just got the pay-out in my Skrill account. 

Took a long time but finally got it.


Date: Mon, 20 Jul 2015 15:43:17 -0700
From: [hidden email]
To: [hidden email]
Subject: RE: Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com

Just an update on this thread. PrimeScratch claim that the player had multiple account with them and also casinos that run their support in the same office (like Karamba) so that's why they requested more documents.


To unsubscribe from Photocopy of ID with the sign of a certified lawyer!? - Primescratchcards.com, click here.
NAML